Consumer Services & Protection

    Results: 19

  • Adult Residential Facility Complaints (1)
    DD-1500.0080

    Adult Residential Facility Complaints

    DD-1500.0080

    Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.
  • Child Care Complaints (1)
    DD-1500.1500

    Child Care Complaints

    DD-1500.1500

    Programs that accept and, where possible, attempt to resolve complaints regarding individuals and organizations that provide child care services. Included are complaints concerning licensing, cleanliness and safety of homes or facilities, treatment of children, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of child care providers.
  • Consumer Assistance and Protection (2)
    DD

    Consumer Assistance and Protection

    DD

    Programs that provide information and guidance for consumers who need assistance in managing their financial resources, evaluating competitive products and services and choosing the most favorable option, understanding their rights as consumers and seeking redress when they believe their rights have been violated.
  • Consumer Complaints (1)
    DD-1500

    Consumer Complaints

    DD-1500

    Programs that provide mechanisms through which consumers can register complaints regarding specific problems they are having with consumer goods and services, and obtain assistance in achieving a satisfactory resolution.
  • Consumer Services (1)
    D

    Consumer Services

    D

    Programs that provide for the education and protection of individuals who buy products and services for personal use. Included are programs that establish and enforce consumer protection, fair trade and other regulatory legislation; provide information and/or counseling to help consumers manage their finances, make informed credit and purchasing decisions, and understand their tax obligations and pay their taxes; and/or ensure that consumers have access to fair hearings, mediation or binding arbitration and appropriate remedies when they have complaints.
  • Employment Agency Complaints (1)
    DD-1500.3200

    Employment Agency Complaints

    DD-1500.3200

    Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, quality of service, excessive fees, false or misleading advertising, unethical or improper conduct of personnel or other inappropriate business practices of employment agencies.
  • Energy/Water Conservation Improvements (1)
    BH-3000.1800

    Energy/Water Conservation Improvements

    BH-3000.1800

    Programs that provide assistance in the form of labor and supplies, cash or tax rebates, property assessment arrangements or consultation services for homeowners who want to make home improvements that are designed to reduce energy and/or water consumption.
  • Errand Running/Shopping Assistance (1)
    PH-3300.1800

    Errand Running/Shopping Assistance

    PH-3300.1800

    Programs that offer the services of individuals who are available to make short trips to purchase groceries, pick up prescriptions, withdraw or deposit money in the bank, drop off or retrieve laundry and do other small tasks for older adults, people with disabilities and other individuals who cannot leave their homes or are otherwise unable or prefer not to perform these tasks for themselves.
  • Government Complaints/Government Ombudsman Offices (1)
    DD-1500.4150

    Government Complaints/Government Ombudsman Offices

    DD-1500.4150

    Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, state or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
  • Homemaker Assistance (1)
    PH-3300.3000

    Homemaker Assistance

    PH-3300.3000

    Programs that offer the services of trained homemakers who go into the homes of families whose routines have been disrupted by long or short-term illness, disability or other problems, and assume responsibility for routine household activities including menu planning, budgeting, shopping, child care, meal preparation, laundry and general household management including light housekeeping.
  • Hospital Complaints (1)
    DD-1500.4280-380

    Hospital Complaints

    DD-1500.4280-380

    Programs that accept and, where possible, attempt to resolve regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of hospitals.
  • Individual and Family Life (1)
    P

    Individual and Family Life

    P

    Programs that promote the personal, social and spiritual development of people in the community by offering services that replace or supplement the care and support that is generally available through the family unit; providing for the humane care, protection and control of the pets and other domestic animals; and offering social, religious/spiritual and leisure-time activities that are personally satisfying and lead to optimal social functioning.
  • Interpretation/Translation (1)
    PH-3500

    Interpretation/Translation

    PH-3500

    Programs that enable individuals who have visual or hearing impairments, who speak, read or write a language other than English and/or who require documents that have been translated into plain language to access information or communicate their needs manually, verbally and/or in writing; or to have improved access to entertainment, educational or artistic events or facilities that feature important visual or audio content.
  • Long Term Care Ombudsman Programs (1)
    FT-4950

    Long Term Care Ombudsman Programs

    FT-4950

    Programs that investigate and attempt to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.
  • Nursing Facility Complaints (1)
    DD-1500.4280-600

    Nursing Facility Complaints

    DD-1500.4280-600

    Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence of staff, cleanliness and safety of facilities, treatment of patients, quality of care, excessive fees, unethical, improper or unprofessional conduct of personnel or other inappropriate business practices of nursing facilities.
  • Protection and Advocacy for Individuals With Disabilities (10)
    FT-1000.6600

    Protection and Advocacy for Individuals With Disabilities

    FT-1000.6600

    Programs that provide assistance for individuals with disabilities who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law. Included are federally mandated programs that are part of the formal protection and advocacy system which includes Protection and Advocacy for Persons with Developmental Disabilities (PADD), Protection and Advocacy for Individuals with Mental Illness (PAIMI), Protection and Advocacy for Individual Rights (PAIR) and the Client Assistance Program (CAP); and independent organizations that provide the same types of services. Protection and advocacy programs provide legal representation and other advocacy services, under federal and state laws, for all people with disabilities and endeavor to ensure full access to inclusive educational programs, financial entitlements, health care, accessible housing and productive employment opportunities. The programs maintain a presence in facilities that care for people with disabilities where they monitor, investigate and attempt to remedy adverse conditions. CAP agencies (many of which are housed within protection and advocacy offices) provide information and assistance for individuals seeking or receiving vocational rehabilitation services under the Rehabilitation Act, including assistance in pursuing administrative, legal and other appropriate remedies.
  • Protective Services for Animals (1)
    PD-7600

    Protective Services for Animals

    PD-7600

    Programs that provide a variety of services that shield domestic animals from harm in the form of cruelty, abuse, neglect or exploitation. Included are services for abandoned, lost or otherwise homeless animals and those who need to be rescued from dangerous situations.
  • Representative Payee Services (5)
    DM-7000

    Representative Payee Services

    DM-7000

    Public agencies, nonprofit organizations, banks, relatives or other individuals who have been appointed under federal law to act as a surrogate in situations where a cognitive impairment makes it impossible for beneficiaries to manage their own Social Security and SSI/SSD payments. Representative payees are chosen and designated by the Social Security Administration (SSA) to act on behalf of financially incapable SS or SSI beneficiaries. The individuals and organizations selected by the SSA may also manage waiver funding, consumer or family support grants or other types of benefits when chosen and designated by the administrating entity to act on behalf of beneficiaries who are incapable of managing their finances.
  • Senior Advocacy Groups (3)
    TD-1600.3100-800

    Senior Advocacy Groups

    TD-1600.3100-800

    Organizations that support the passage and enforcement of laws and other social measures that protect and promote the rights and interests of older adults.